Delete your JustTrippin account

Three ways to delete your account and everything in it. Two of them take about ten seconds, and neither needs us.

JustTrippin for Android (com.justtrippin.app) and the web app at justtrippin.app · Operated by JustPanthering

1. In the mobile app

Immediate

1Open the You tab
2Tap Delete account
3Confirm

Everything under “What deletion removes” goes at once, and the copy of your trips held on the phone for offline reading is erased with it.

2. On the web

Immediate

1Sign in at justtrippin.app
2Go to Settings → Account
3Choose Delete account and confirm

Use this if you have uninstalled the app but still have the account. Any browser will do.

3. By email

Within 30 days

If you can no longer sign in, write to support@justtrippin.app from the email address on the account. That address is how we know the request is yours; we may ask you to confirm you control it before we act.

We acknowledge within 7 days and delete within 30. You will get a message when it is done.

Email a deletion request

Not sure whether you have an account? Write to support@justtrippin.app and we will tell you what, if anything, is held for your address. JustTrippin is free and has no subscription to cancel first.

What deletion removes

Your profile, home base and display currency
Every trip you own, with its days and items — including trips you share, which go for their other members too
Your place on trips other people own
Every assistant conversation and its history
Your notification history and settings, and the token for every phone you had signed in to
Your sign-in credentials, from Firebase Authentication

This is permanent. We cannot recover a deleted account, and there is no grace period in which it can be undone.

What briefly survives

Comments you wrote on trips somebody else owns stay readable to that trip’s members with your name removed, so a conversation they are still having does not have holes torn in it. Delete them first if you would rather they went.
Notifications already written for other people keep your display name and any comment extract in them until they age out at 90 days. They belong to the people who were told, and one of the things they are told is that you are gone.
Server logs may contain your IP address and account identifier until they age out. They are not used to rebuild anything.
Database backups are taken nightly and kept 30 days on a rolling basis before being discarded. They sit in encrypted storage, readable only by us, and a deleted account is never restored from one.

Cached place data — the search results we keep so the same lookup is not sent twice — is not linked to you and is not deleted, because it identifies nobody.

The long form of all of this is section 8 of the Privacy Policy, and your right to stop using the Service is section 11 of the Terms.